Technical Support

Comprehensive support for your peace of mind

At UgrooERP, we believe that great service doesn’t end with your subscription. Our support team is ready to assist you at every stage of your platform usage—from implementation to daily operations.

What does our support include?

• Technical assistance during business hours: Monday to Friday from 9:00 am to 6:00 pm (CDMX).
• Contact channels: email, in-platform chat, and online help center.
• Guided support: step-by-step guidance on how to use the system.
• Knowledge base: articles, videos, and guides available 24/7.
• No-cost updates: automatic platform improvements with no interruptions.

Ugroo Support Advantages

As a SaaS system, support and maintenance are included in your subscription. No extra fees, long wait times, or complicated processes.

• Fast response and personalized attention
• No endless tickets: real human contact
• Effective resolution on first contact

Committed to your success

The Ugroo support team is committed to helping you get the most value from the platform. Your operation can’t stop—and we’re here to make sure it doesn’t.