Privacy Policy

1. Introduction

At Ugroo LLC ("Ugroo," "we," or "our"), we value the trust of our users and are committed to protecting the privacy and security of the personal information provided to us.

This Privacy Policy explains how we collect, use, store, share, and protect personal data from users of our website, applications, and services (the "Service").

By accessing or using the Service, the user ("User") acknowledges acceptance of this Policy. If the User does not agree, they must refrain from using the Service.

2. Scope

This Policy applies to all personal data processed by Ugroo, whether the User is located in Mexico, Latin America, the United States, Canada, the European Union, or any other country.

3. Personal Data We Collect

We may collect the following categories of data:

a) Registration Data

• Full name, email address, phone number, company name, country, and job title
• Login credentials (encrypted username/password)

b) Billing and Payment Data

• Tax or business information
• Payment data (via secure third-party processors such as Stripe or PayPal)

c) Service Usage Data

• Activity logs, token consumption, timestamps, IP address, browser, OS, and in-platform behavior

d) Support or Communication Data

• Messages, tickets, or requests submitted

e) Cookies and Similar Technologies

• Cookies, pixels, analytics tools (such as Google Analytics or equivalents)

4. Purposes of Processing

We process personal data for the following purposes:

a) Primary Purposes (necessary for the Service)

• Creating and managing user accounts
• Providing access to Ugroo ERP and its functionalities
• Processing payments and billing
• Providing technical support, updates, and system notifications
• Complying with legal, tax, and contractual obligations

b) Secondary Purposes (optional)

• Sending promotional communications or marketing content
• Conducting usage analytics and performance optimization
• Improving Service features and security

The User may opt out of secondary processing by sending an email to soporte@ugroo.com.

5. Legal Basis

Data is processed under the following legal bases:

• Contract performance: To provide the requested Service
• Legal compliance: To comply with tax or regulatory obligations
• Legitimate interest: To maintain and improve security, efficiency, and system operation
• Consent: For marketing or voluntary communication purposes

6. Data Retention

Ugroo retains personal data only for as long as necessary for the purposes stated, or as required by law. Afterward, data is securely deleted or anonymized.

7. Data Sharing and Transfers

Ugroo may share data only in the following cases:

• With authorized Partners or service providers
• With competent authorities, when legally required
• With payment processors and third-party services (e.g., Stripe, AWS, Google Cloud, HubSpot), under data-protection contracts

Ugroo does not sell personal information.

International transfers are protected using appropriate legal mechanisms.

8. User Rights

Depending on jurisdiction, the User may exercise:

• Access: Know what personal data Ugroo holds
• Rectification: Request correction of inaccurate or incomplete data
• Deletion/Erasure: Request deletion of data when legally possible
• Objection: Refuse the use of data for certain purposes
• Portability: Obtain data in a structured, common, and readable format

Requests must be sent to soporte@ugroo.com with the subject "Privacy Rights Request." Ugroo will respond within 30 days.

9. Information Security

Ugroo implements reasonable technical and organizational measures to protect data, including:

• Encryption
• Secure authentication
• Infrastructure monitoring and backups
• Industry best practices (ISO 27001 / SOC 2)

However, the User acknowledges that no system is completely secure.

10. Use of Cookies

Ugroo uses cookies to:

• Remember preferences
• Measure website performance
• Personalize experiences
• Display relevant ads (remarketing)

Users may disable cookies through browser settings.

11. Minors

The Service is intended for adults and businesses. Ugroo does not knowingly collect data from minors under 18.

12. Third-Party Links

Ugroo is not responsible for the privacy practices of third-party websites.

13. Changes to the Policy

Ugroo may update this Policy at any time. Updates will be published at ugroo.com/privacy.

14. Contact

For any questions, comments, or requests related to this Policy, the User may contact:

📧 hey@ugroo.com

🌐 https://www.ugroo.com

15. Governing Law

This Policy is governed by the laws of the State of New York, without prejudice to applicable data-protection rights in other jurisdictions.